Julieta Ducasa, former Nurse Manager at Baptist Health South Florida’s Transfer Center, discusses the initial and continuing value of transfer centers. The Transfer Center at BHSF has been established for over five years and has been immensely valuable to the...

Deborah Kaczynski, Senior Administrative Director at UPMC Mercy, presents on “perfecting patient flow through real time demand capacity management” teaches staff how to improve overall patient flow in the hospital through proper predictions and planning. No more...

IHI faculty Dr. Kirk Jensen gives a high-level overview of hospital operations covering specifics of the four pillars of patient flow—medical leadership, patient flow, customer service, and patient safety—and how to “hardwire” efficient process for each. He discusses...

With Medicare funding cuts and the rebirth of capitation, hospitals must transition from revenue centers to cost centers, shifting their focus from generating revenue to cutting costs. Hospitals are finally realizing what fixing patient flow should have been all...