Discharge Process Reengineering to Enhance Organizational Throughput

Emily Lowder, Ph.D., RN, Director of Patient Logistics, University of Chicago Medicine

As the management team at University of Chicago Medicine reviewed the growing complexities associated with providing patient care, they recognized opportunities for operational efficiency gains around their discharge planning and coordination. They embarked on an initiative to enhance throughput, establish a patient logistics department, and enhance the discharge planning process.

Hear the director of patient logistics, Emily Lowder, discuss how her team identified opportunities, designed processes and tools, implemented solutions, and measured the impact of their efforts.

About the Presenter

Emily Lowder, Ph.D., RN, NE-BC, oversees patient throughput, the transfer center, the clinical short-stay units, supplemental staffing, patient care support nurses, and the advanced practice nursing service. Previously, she spent time at as the Manager of Nursing Education, focusing on clinical training. She has also worked as a staff nurse, clinical nurse educator, and manager of patient care operation at Ann and Robert H. Lurie Children’s Hospital of Chicago.

>> Originally presented at the 2015 Patient Flow Summit


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