Patient Leakage & Keepage Report: State of the Industry
Survey: Health system executives lack confidence in ability to manage care access, orchestrate care and control leakage

A great deal of health system leaders’ attention and energy over the past several years has been devoted to the transition to value-based care models, managing patient populations, and leveraging analytics to measure and improve performance. Less scrutiny, however, has been dedicated to how patients access care. 

In this report, you’ll see what senior healthcare executives have to say about the state of their health systems and their struggles with patient leakage and how retaining and acquiring new patients can have a direct impact on your bottom line.  Some highlights include:

Leakage eBook/Whitepaper


of executives say patient leakage is a priority this year


say patient leakage is a significant obstacle to their financial goals


say addressing patient leakage has become more important as value-based payments have increased


of health systems who definitely have a strategy to reduce leakage have the right tools to accomplish their goals


Learn how to manage patient leakage better.


Future-Proof Your Health System

Boost patient acquistion, improve keepage & prevent leakage


Where Are Your Patients Going?

Learn how to prevent leakage at your organization


Maximize Fee-for-service and Value-based Revenue

Discover how to increase transfers by 20%

Success story

See how Banner Health is adding $26.4 million in potential revenue due to increased referral volume and decreased transfer times.

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We’re improving access to care

We partner with health systems to create enterprise-level visibility that streamlines access to care and improves outcomes. See how our industry-leading expertise, best practices, and purpose-built software can drive growth for your system.

And driving better performance

Minimum ROI
Average staff hours recaptured each month
Average patient
leakage reduction
Average first-year
transfer volume increase

Operate as one

Is your health system truly working as a system? See how it measures up to others in your industry with a no-cost, in-depth performance assessment.