The Provider Engagement Program Manual supports strategic discussions for Access Center and Transfer Center leadership and clinicians who are looking to learn more about Access Center operations and provider onboarding.
In this manual you’ll get training on several topics including:
- Access center purpose and services offered
- Strategic direction and goals
- Access center operations
- Provider roles and expectations
- Stakeholders involved in operations and leadership
- Plan for implementation
- Data, key performance indicators, and metrics for success

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We’re improving access to care
We partner with health systems to create enterprise-level visibility that streamlines access to care and improves outcomes. See how our industry-leading expertise, best practices, and purpose-built software can drive growth for your system.
And driving better performance
500%
Minimum ROI
125
Average staff hours recaptured each month
20%
Average patient
leakage reduction
29%
Average first-year
transfer volume increase
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