4 Strategies to Boost Hospitals’ HCAHPS Scores

Becker’s Hospital Review published an article on September 4th highlighting comments from Central Logic’s CEO, Darin Vercillo, MD, regarding effective ways to increase HCAHPS Scores.

The article reads, “Hospitals’ scores on the Hospital Consumer Assessment of Healthcare Providers and Systems survey are becoming increasingly important for hospitals to maintain market share and avoid losing reimbursement. Under the value-based purchasing program, hospitals could be financially penalized for low HCAHPS scores.”

Dr. Vercillo’s comments were featured as the first of four strategies to increase these increasingly more critical scores.

As Dr. Vercillo commented in a recent Patient Flow Blog post: “In medicine, good communication is the action most highly praised by patients and families. ‘My nurse explained to me…’ and, ‘the doctor sat and talked to us…’ are phrases associated with high HCAHPS scores. You never see a comment card saying, ‘my nurse ran that infusion so well,’ or ‘my doctor picked the perfect antibiotic.’ The key to higher patient satisfaction scores is communication.”

Read the entire article here: “4 Strategies to Boost Hospitals’ HCAHPS Score”