Perfecting Patient Flow Through Real-Time Demand Capacity Management
Deborah Kaczynski, Senior Administrative Director at UPMC Mercy, presents on “perfecting patient flow through real time demand capacity management” teaches staff how to improve overall patient flow in the hospital through proper predictions and planning. No more...
Hardwiring Flow: Medical Leadership, Patient Flow, Customer Service, and Patient Safety
IHI faculty Dr. Kirk Jensen gives a high-level overview of hospital operations covering specifics of the four pillars of patient flow—medical leadership, patient flow, customer service, and patient safety—and how to “hardwire” efficient process for each. He discusses...