Case Studies

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Arizona Surge Line: A Unique Collaborative Response to the COVID-19 Pandemic and Beyond

Facing the COVID-19 pandemic, state and healthcare leaders in Arizona saw the potential for disaster — and they knew they needed to join together in taking swift preventive action. They had a vision for a regional approach, in which hospitals with strained capacities or a lack of sufficient capabilities could efficiently transfer patients to other hospitals with available beds and advanced care, regardless of health system affiliation.
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UPMC Pinnacle’s Full-Scale Evaluation of Transfer Center Options Leads to Central Logic

Like many other health systems today, UPMC Pinnacle faced a crucial decision regarding the selection of a transfer center partner and solution to remedy significant shortcomings in the organization’s patient transfer practices. Ultimately, the choices boiled down to Central Logic and the health system’s current EMR vendor, with Central Logic’s Transfer Center solution being the perfect partner to solve their operational inefficiencies.
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Banner Health Reduces Transfer Time and Grows Referral Volume with Central Logic Access Center Solution

Banner Health managed approximately 70,000 referrals per year, including approximately 34,000 incoming patients from community hospitals and competitors. Transfer volume growth since 2016, however, had started to decline from 13.7% down to 2.4% in 2018. Banner Health Transfer Services staff had noticed this decreasing referral volume and set out to determine its causes and to identify ways to reverse the trend.
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Nationally Renowned Health System Handles 12,000+ Surge in Patient Transfers

This nationally recognized integrated system learned how to manage high volume growth at multiple sites and across state lines, resulting in $44 million in profits, low operating costs, and improved patient, staff, and provider satisfaction.
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Mercy Medical Drives Patient Transfer Volume with Just One Call solution

Mercy Medical Center-Des Moines is a not-for-profit Catholic healthcare provider. Mercy is served by approximately 7,000 staff members, along with about 1,200 physicians and allied health professionals, making it one of Iowa’s largest employers and among the Midwest’s largest referral centers. Mercy Connect provides a streamlined process for transferring patients from a broad range of facilities and internal departments to a higher level of care at Mercy Medical Center-Des Moines.
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Increasing Inbound and Outbound Transfer Center Calls by 106%

Based in Newport News, VA, Riverside Health System is a nonprofit organization serving a large portion of eastern Virginia. The system consists of Riverside Regional Medical Center and five other acute care hospitals, along with more than 300 physician practices, four cancer centers, three surgery centers, nine skilled nursing facilities, home care services, and a number of other establishments.
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22% Increase In Emergency Medicine Physician Productivity

Emergency physician productivity, market share, and data management at the flagship facility of a regional medical system are enhanced through implementation of an industry-leading transfer center solution.
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Creating More Efficient Collaboration Between Physicians, Nurses, And Support Staff

Headquartered on the east coast, this non-profit, healthcare organization is one of the largest in its state, and provides medical care services to more than five million residents. The organization employs over 10,000 healthcare professionals, including more than 2,500 licensed physicians, and treats approximately 700,000 patients each year. The healthcare system is a clinical affiliate of a distinguished primary academic medical school.
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Emory University Processes Over 1,000 Transfers Per Month With Central Logic Transfer Center®

Based in Atlanta, Georgia, Emory Healthcare is the clinical arm of the Robert W. Woodruff Health Sciences Center of Emory University, which focuses on patient care, education of health professionals, research addressing health and illness, and health policies for prevention and treatment of disease. The backbone of this system is the Emory University School of Medicine, which has been at the forefront of medical knowledge and research, and has pioneered many advances and procedures that have changed the face of medical history. As the largest and most comprehensive health system in Georgia, Emory Healthcare has 1,184 licensed patient beds, 11,000 employees, and more than 20 health centers located throughout the Atlanta metropolitan area.
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Baptist Health South Florida Gains Speed With Central Logic

Baptist Health South Florida is the largest faith-based, not-for-profit healthcare organization in the region, with a sterling reputation for medical and service excellence.

With roots dating back five decades to the formation of its flagship facility, Baptist Hospital of Miami, the system’s comprehensive network of services, hospitals, and care centers extend throughout Miami-Dade and Monroe Counties.
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The Relationship Between Transfer Processes, Level Of Care, And Fiscal Performance

Without effective processes, transferring patients can take hours. Process gaps can also result in inefficient operations reducing the quality of patient care while increasing hospital costs. However, when patients are quickly and efficiently transferred to the appropriate level of care, the quality of care increases, hospitals can serve more patients, and hospital fiscal performance improves.
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