Job Title Application Support Specialist
Department/Group Client Success
Reports To Director of Client Success
Location Sandy, Utah - Minneapolis/ St. Paul
Travel Required <5%
Level/Salary Range Depending on Experience
Position Type Full Time

Job Description

Central Logic, a leading provider of innovative Transfer Center, On-Call Scheduling and Command Center solutions to 400+ hospitals, is seeking Technical Support Specialists to join our growing team.

Job Responsibilities

Primary Responsibilities and Day-to-Day

We are in a growth mode and looking for Technical Support Specialists who are nimble, knowledgeable, confident, and quick learners comfortable with fast change.

  • Provide superior customer service to our clients and partners.
  • Monitor and respond to client inquiries and support requests via phone, email, web, etc. (Levels 1 & 2).
  • Troubleshoot, configure and provide solutions to diverse technical issues associated with supporting proprietary company and third-party software, desktop and server operating systems, email servers, web servers, database servers, virtual desktops, terminal servers and network topologies.
  • Maintain detailed documentation on issues, client interactions and incident reports
  • Help maintain the technical support knowledge base.
  • Provide support and basic training to clients.
  • Proactively identify opportunities for improvement and present to the team for review and approval.
  • Provide timely status updates to users and management.

Desired Experience & Skills

Must-Have Skills

  • A keen analytical mind and advanced problem-solving skills coupled with a commitment to extraordinary customer experience.
  • Excellent verbal and written communication skills.
  • Excellent customer service skills, strong teamwork and interpersonal skills, and a positive attitude.
  • A passion for technology.
  • Proven aptitude in managing multiple tasks in a fast-paced, dynamic environment while meeting critical SLAs and deadlines.
  • Ability to thrive in a fast-paced, quick changing, start up environment

 

Education

Education and Experience:

  • Minimum 3-5 years of direct customer service/support experience
  • Bachelor’s degree preferred or equivalent experience
  • Healthcare experience a plus

Join Our Team!

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